FAQs

Absolutely! Wagly has a full veterinary hospital in each of our campuses. We are very comfortable administering medications to pets who are with us. All medications must be in their original bottles/packaging and clearly labeled with the pet’s name and dosage instructions. There is a $5 flat charge per day for pets who have medications. Injectable medications are charged at an additional $5 per administration. 

In an effort to protect your pet and others, all pets are required to have a minimum set of vaccines prior to joining us on campus. For our canine companions, we require proof of vaccination for Rabies, DHPP, and Bordetella. Additionally, each pup that will participate in group play must have a negative fecal test within the last 12 months. Canine influenza and Leptospirosis are highly recommended, but not currently required. For our feline friends, we require proof of vaccination for FVRCP and Rabies.

We recommend vaccines be completed in advance of your visit. No time to get this done beforehand? No problem, one of our Wagly veterinarians can administer the needed vaccines / complete the required tests while your pets are with us. We’ll keep you up to date on the results and provide you a copy of the medical records when you pick up your pets! Please note, this may delay your dog’s ability to participate in group play until the vaccines have had an opportunity to “settle in”. To reduce the risk of respiratory disease, there is a mandatory 48 hour waiting period after intranasal Bordetella is administered prior to allowing dogs into group play. We will monitor your pet for any vaccine reactions and have them participate in a playgroup when they are ready.

All pets must also be on an effective form of flea control. If fleas are found on your pet while on campus, we will first contact you and then start treatment immediately. This is an important step in safeguarding all our guests.

For pups joining us in group play, those who are over 9 months of age must be spayed or neutered and have successfully completed a temperament evaluation.

Expect your pets to be exhausted! It’s not unusual for them to take it easy for a few days after returning home from boarding. They will often be thirsty and hungry. We always have plenty of fresh water available and will help encourage them to eat, but some dogs and cats do not eat well away from home. We highly recommend at bath for dogs at the end of their stay; playing all day often makes them a little stinky, and everyone loves a clean and happy dog to come home to!

Think of it as a meet-and-greet for dogs. A temperament evaluation helps us understand if your pup is a good match for group play as well as his/her style of play so we can best match him/her with the right play group. During this short appointment (20-30 minutes) we will also review with you your dog’s prior daycare and boarding experiences, how he/she plays with other pets (and people) in the household, dog parks, etc. Temperament evaluations are complimentary and best done in advance of your first daycare day or boarding stay. Give us a call to get your appointment on the books.

Not a problem–we get it, sometimes you just want to be alone. We can absolutely provide individual care for your dog! For boarding dogs, our Deluxe and Luxury options ensure your pet has privacy and scheduled one-on-one attention with our pet-loving staff throughout the day. All individual care dogs also have 3 potty breaks every day. There are no additional fees to boarding or daycare rates for our less social companions. To get your pup some additional love and attention, you can always add on other activities–a Neighborhood Walk to see the sights and sounds around campus or a Tuck-n-Tale to get them settled at night. Individual care isn’t just for boarding, we can accommodate our less social friends for daycare as well.

With a full-service veterinary hospital on-site, we are uniquely positioned to quickly care for daycare and boarding pets. Our veterinary team completes daily rounds of our daycare and boarding pets and our coaches are trained in monitoring pets closely for any changes in behavior or activity. Should your pet get sick while at Wagly, we will assess your pet’s condition and call you to review treatment options prior to proceeding with care. In emergency situations, we will first stabilize your pet. If we encounter/suspect communicable diseases, we will separate sick pets from the group and place them in our isolation ward in the hospital. Should your pet need extra close attention, we will move them to board in the hospital versus the standard boarding rooms.

Daycare involves a combination of structured learning and lots of fun! Your dog will learn how to play with others, learn new skills and make great friends.

Daycare days are structured into thirds: a third of the time will be fun, supervised play; a third will be relaxing/settling down; and the final third will be structured learning time.

Of course! Dogs and cats can be very sensitive to any dietary changes and it’s not uncommon for them to have a bit of stomach upset while boarding (like moving in to a new home, it takes little bit to get used to all the various creaks and noises–plus they miss you!). Keeping them on their normal food helps ease the transition. We have a full food prep area and can accommodate fridge, freezer, microwave, special treats sprinkled on top–you name it, we’ve probably already done it!

Nope. We’ve been known to board guinea pigs, fish, and birds too. With a full service veterinary hospital on site, we are able to take many species beyond cats and dogs. Give us a call and we’ll find the right accommodations for your pets.

Absolutely–we love our feline companions! Cats are very independent in nature, but we know they need just as much love as dogs. Our cat accommodations are clean and comfortable, and all our feline guests enjoy regular and loving attention from our caring, experienced and certified staff. To provide them a safe and relaxing experience, our cat guests have their own special accommodations, Whisker City, in a dog-free section of our campus.

During the day, every cat will get some extended play time outside of their condo by themselves or with a housemate. Whisker City also seems to be a place where team members retreat on breaks for some quiet time which often means some more love and attention for your cats. Extra snuggles for kittens at no charge!

Male cats that are over 6 months of age must be neutered. Intact male adult cats “spray” to mark their territory which gives off a very potent, unpleasant odor that is hard to remove and stressful for our other boarders.

Yes! Reservations are required for daycare. If you need daycare last minute, just give us a quick call in the morning and we will do our best to fit you in. If your pet will be joining us regularly for daycare, we highly recommend making a standing, reoccurring reservation with our campus team.

To ensure your pets receive their best match in accommodations for their needs/wants, reservations for boarding are required. We have several options for our canine guests from individual care (for our senior or less social pups) to group play and slumber parties! Each dog will need to go through a short temperament test to best assess the right playgroup for him/her. Our feline companions will join us in our Whisker City condos. All guests are required to have current vaccination records and a negative fecal in the last 12 months on file. When you check-in, we will review the details of your pet’s stay to ensure we provide the best possible experience while they are in our care and provide you peace of mind.

Sure thing! Ensuring you have peace of mind while your pets are in our care is a top priority for us! You can find links to daycare group cameras on any of our campus location pages. Cameras are streaming every day during our primary play group hours (typically 9AM – 5PM though check your campus page for details). Just don’t blame us if you get caught at work!

Don’t be surprised if you’re not able to find your dog on one of our daycare cameras at various points during the day. Like children at an amusement park, many dogs will need a nap or a short break to relax.

We have everything your pet will need at Wagly. Beds, blankets, toys, bowls, etc. We do not accept personal belongings as we don’t want your pet’s favorite items to be lost or damaged.

Yes. For the safety of our team members and other dogs on campus, intact males and non-spayed females are required to stay in one of our Individual Care Deluxe or Luxury options and will receive one-on-one care while on campus. Because females in heat are stressful to male pups on campus, she is best suited to a stay in our Luxury suites where she will have private accommodations and individual care from our staff. There are no additional charges for females in heat.

Each of our campuses has staff on-site (and awake!) 24/7 every single day of the year! It’s important to us that eyes are always on your pets ensuring they are happy, healthy, and doing well. The safety of our teams and all the pets on campus is our number one priority. Each member of our team has completed Knowing Dogs training, the most comprehensive training for daycare and boarding facilities–safety in group play, recognizing issues before they happen, and creating a safe environment is paramount to all we do. Ongoing trainings and refreshers also keep us all on our toes and knowledgeable in the latest in pet care–everything from recognizing lumps and bumps while bathing a dog to the latest in preventing the spread of canine cough to new training games to keep our pets learning. Our facilities are also all equipped with security systems, including cameras and alarms, so we can all rest easy.

Yes! You are always welcome to tour our campuses! During peak hours (essentially rush hour times) and holidays, please give us a quick call to check our availability to step away and show off our campus.

Please bring a current copy of your pets medical records, including vaccine history and current medications. We will review them together to make sure we have a solid understanding of your pets and their needs.

Beyond your standard preventive care exams, vaccines, and flea prevention, we have the equipment and technologies to complete advanced diagnostics while you wait. Our digital radiography machines allow us to review results with you in the exam room the same day–no need to wait for days for the results of tests or xrays.

We also have a full pharmacy on site so you don’t have to make multiple trips to get what you need to help get your pet well. Each campus is equipped with advanced dentistry equipment, including xrays.

We know your family may extend to companion animals beyond cats and dogs. We see a variety of pets–from birds to hamsters and many things in between. Since many exotic animals require specialized training, give us a call and we’ll help find the right campus and doctor for you.

Yes. We have a fully equipped surgical suite with advanced equipment and supplies. Prior to surgery, we will review with you blood work for your pet to ensure he/she is in good shape to undergo anesthesia. If your pet stays with us overnight after surgery, we have staff on site 24/7 and your pet will be checked regularly.

Absolutely. We are a full-service veterinary service hospital and happy to see you and your pet at any time! Our veterinary services are not exclusive to our daycare, boarding and grooming clients. To help us all get to know each other better, your pet’s first preventive care exam with one of our doctors is free!

Nope. We are full-service, but not open 24 hours a day. If your pet is having a medical emergency seek out an emergency veterinarian close to you. We work closely with several emergency and specialty veterinary hospitals and are happy to provide you with recommendations.